Returns

RETURNS

We hope you love your PICSO HOUSE piece. If for any reason you’re not completely happy with your order, please see our returns policy below.

CHANGE OF MIND

We accept change-of-mind returns within 7 days of receiving your order, provided the item is:

  • Unused and in its original condition

  • In its original packaging

  • Free from marks, damage or signs of use

  • In a condition suitable for resale

To request a return, please contact us within 7 days of delivery with your order number and reason for return.

Once your return has been approved, we’ll provide instructions for sending your item back to us.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once your return has been received and inspected, your refund will be processed to your original payment method.

DAMAGED OR FAULTY ITEMS

We carefully inspect each PICSO HOUSE piece before it leaves us. However, if your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.

Please include your order number and clear photographs showing the issue so we can assist you as quickly as possible.

Where an item is faulty, damaged or otherwise does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Nothing in this policy limits your rights under Australian Consumer Law.

PRE-ORDERS

Pre-order items are reserved especially for you and will be shipped once stock arrives at PICSO HOUSE.

If you need to request a cancellation before your pre-order has been dispatched, please contact us as soon as possible. We cannot guarantee that cancellation requests can be accommodated once an order has entered processing.

Once your pre-order has been dispatched and received, our standard returns policy applies.

ORDER CANCELLATIONS

For in-stock items, we begin processing orders as quickly as possible. Once an order has entered processing or been dispatched, it cannot be cancelled.

If you have made an error with your order, please contact us as soon as possible and we’ll do our best to assist.

RETURN CONDITIONS

PICSO HOUSE reserves the right to decline a change-of-mind return if the item is returned used, damaged, incomplete or without its original packaging.

Please take care when repacking your item for return, as we cannot be responsible for damage that occurs during return transit.

We recommend using a tracked shipping service and retaining your proof of postage until your refund has been completed.

CONTACT

For all return, fault or order enquiries, please contact us via the email address listed on our Contact page and include your order number.